🥱Quick Guide
1.How do I register for a Socially account?
To register for a Socially account, you can visit the official Socially website. Look for the "Launch your Community" or "Start Free Trial," typically located prominently on the homepage. Click on it, and you'll be directed to the dashboard. Here, you'll need to provide some basic information such as your name, email address, and a secure password. Make sure to use a valid email address, as this will be essential for account verification and communication.
2.What information do I need to provide during the registration process?
During the registration process, you'll be asked to provide essential information to create your Socially account. This typically includes your full name, a valid email address, and a password. It's important to use accurate information, as this will be associated with your community and used for account verification. Additionally, you may be prompted to agree to terms of service and privacy policies. Read through these carefully to ensure you understand the platform's guidelines. At the end, you will need to provide with a community name to begin with. You can always point your community to your own domain once your community has been created.
3.How can I activate the 14-day free trial for my community?
4.What are the steps to create a new community on Socially?All you need to do is visit our Socially Dashboard. You can also find this link on our official website - Socially.so. Once you are on the dashboard, simply register yourself using a valid email. A valid email is important as it will be used for all the communications, including receiving the Credentials and all other important details about your community. Now decide a name for your community and get started. Don't worry, you can always redirect your community URL to a custom domain.
5.Can I choose a custom URL for my community?Absolutely. We provide you an initial subdomain of Socially.so to begin with post registration process. Once you have set up your community, you can visit the Socially Dashboard, head over to the Domains tab and set up your custom domain. You will need to purchase a Domain of your choice first and then follow the steps. It takes upto 2 to 48 hours to point the custom domain. Please make sure you add the right DNS details, given in your dashboard into your DNS settings.
To change your DNS settings, visit the website you used to purchase your domain, i.e. namecheap, godaddy, etc.
6.What settings should I configure when setting up my community for the first time?
When setting up your community for the first time, you'll encounter various settings to configure.
These may include defining your community's name, crafting a compelling description, and choosing appropriate privacy settings. It's essential to make your community welcoming by providing a clear and concise description. Additionally, review privacy settings to ensure they align with your community's intended audience and purpose.
All the changes to your community can be made from your Community Admin Panel (yourdomain.com/admin-cp)
The following stand as the starting point to configuring your community - Change the website information such as website name, meta data and so on - Tune the branding as per your colour pallete. You can find the Branding option under /design in the Admin Panel - Select the features you want your community to use under Manage Features - Set up your payment gateway. All you need to do is add your Payment Gateway Keys in the admin panel to configure. - Take care of your terms and conditions, privacy policy, etc. - Set up your analytics. Add your Google Analytics code in the Admin Panel.
7How do I invite members to join my community?
Inviting members to join your community is a crucial step in building engagement. After setting up your community, navigate to the "Invite Members" or a similar section. Here, you can enter the email addresses of individuals you'd like to invite. Socially often provides a customizable invitation message, allowing you to convey the purpose of your community. Members will receive these invitations via email and can accept to become part of your community.
OR
If your community is open to all, you can simply share your Community URL with others and they can register themselves using that.
8 Is there a limit to the number of members I can invite during the trial period?
Trial Period has a limit to the number of Users you can register on your community and storage. Storage refers to the total space of files uploaded on your community. It includes, posts, profile pictures, digital products and much more.
9.How do I share access credentials with invited members?
Access credentials, such as login details, are usually automatically generated when users register for your community. Invited members will receive an email containing instructions on how to log in, along with their unique credentials. As a community creator, you may also have the option to customize or resend these credentials from the Admin Panel. Clear communication regarding the registration process ensures that invited members can seamlessly join your community.
10.Can I set privacy settings for my community?
Yes, Socially provides privacy settings that allow you to control who can access and participate in your community. You can often adjust these settings later through your Community's Admin Panel found in the Menu.
Only Admins can access the Admin Panel. No one else in the community can acccess the Admin Panel unless they are given the Admin Access by the Admin by visiting /Users in the Admin Panel.
11 What features are available for community engagement on Socially?
Socially offers a range of features to facilitate community engagement. Members can post pictures, videos, and voice notes to share content. The platform also supports interactive elements like polls, enabling community members to express opinions, Go Live using our Live streaming feature. Additionally, there's a built-in marketplace for selling and purchasing digital products. These features collectively enhance interaction, fostering a dynamic and engaging community environment.
12.How can I post pictures and videos in my community?
Posting pictures and videos in your community is a straightforward process. Navigate to the community's interface and locate the option to create a new post. Depending on the Community Mode, you may find an upload button or a drag-and-drop feature for media content. Follow the prompts to select and upload your pictures or videos. Socially usually provides tools for adding captions or descriptions, allowing you to enhance the context of your media posts.
13.Are there options for voice notes or audio posts?
Yes, Socially typically supports voice notes or audio posts. When creating a post, look for options related to multimedia content. This could include a microphone icon or a specific audio upload feature. Users can record voice notes directly or upload pre-recorded audio content, offering an additional avenue for communication within the community.
14.Can I conduct polls within my community?
Certainly! Conducting polls is a feature designed to gather opinions and preferences from community members. Access the poll creation tool, usually located in the post creation or interactive features section. Craft your question and provide multiple response options. Once published, community members can participate by selecting their preferred choices. This feature adds a dynamic and interactive element to your community discussions.
15.How does the inbuilt marketplace work for selling or purchasing digital products?The inbuilt marketplace on Socially allows community members to buy and sell digital products seamlessly. Users can list their products, set prices, and provide descriptions. Buyers can browse the marketplace, make purchases, and engage in transactions within the community. The platform often includes a wallet system, converting real money into digital currency for these transactions. Admins may have the ability to set rules, such as transaction limits and commission fees for added control and security.
16What guidelines should I set for my community members?
Setting clear guidelines is essential to maintain a positive and respectful community environment. Consider including rules about respectful communication, content sharing policies, and any specific guidelines that align with your community's purpose. Clearly communicate these guidelines during the onboarding process and make them easily accessible within the community.
17Can I customize the design and appearance of my community?
Yes, Socially provides customization options for the design and appearance of your community. Navigate to the Admin Panel and look for the "Design" section. Here, you can often modify aspects such as color schemes, and layout settings to align with your community's branding and style preferences.
18Is there a mobile app available for managing my community on the go?
Yes, Socially usually offers a mobile app, available on both iOS and Android platforms. Community creators and members can download the app from the respective app stores. The mobile app provides convenient access to community features, allowing users to stay connected, post updates, and engage with community content while on the go. Our new apps are coming out soon. Currently, app available only for perpetual license holders.
19How do I navigate the Admin Panel to make changes to my community?
Accessing the Admin Panel is crucial for community management. Log in to your Admin Account of your Community and find the Admin Panel option, often located in the top navigation menu. Once in the Admin Panel, explore the various sections such as Settings, Design, and Members to make changes to your community, customize features, and manage administrative tasks.
20 What options are available for upgrading or downgrading my subscription plan?
To upgrade or downgrade your subscription plan, navigate to the "Plans" or "Subscription" section, usually accessible from your user dashboard or the community setup area. Here, you can view your current plan details and find options to modify your subscription. Socially often utilizes the Stripe Customer Portal for a seamless and user-friendly experience in managing subscription changes.
21 Can I set up automatic recurring payments for my subscription?
Yes, Socially provides the option to set up automatic recurring payments for your subscription. During the subscription setup or modification process, you'll likely encounter choices related to payment frequency. Opting for automatic recurring payments ensures uninterrupted access to your community by automatically renewing your subscription at the chosen intervals.
22 How do I customize my community's URL or set up a custom domain?
Customizing your community's URL or setting up a custom domain is usually done through your user dashboard or the community setup area - dashboard.socially.so. Look for the "Custom Domains" or a similar section. Follow the prompts to either select a custom URL for your community or integrate a domain you've purchased elsewhere. Clear instructions and options are typically available to guide you through this process. You need to raise a ticket here to begin with.
23.What branding options are available in the Admin Panel?
The Admin Panel often provides comprehensive branding options to give your community a unique identity. Navigate to the "Design" section within the Admin Panel. Here, you can typically modify your community's colours end to end, from background colours, to button colours and their interactions, and other visual elements. Explore color customization to align with your brand's aesthetic.
24 Are there any restrictions on linking external content or games to my community?
You can link games from Miniclip, Y8, etc. Simply head over to your Admin Panel and Navigate to Games under Features, and here you can simply paste the external link of the games and it will be made available to your community.
25 What happens when my 14-day free trial ends?
When your 14-day free trial ends, you'll receive notifications, typically via email, prompting you to choose a subscription plan to continue using Socially. Access to certain features may be limited until you subscribe. Follow the provided links or instructions to visit the Plans page and select the plan that best suits your community's needs. Once subscribed, you can seamlessly continue using the platform without interruptions.
26 .How do I choose the right subscription plan for my community's needs?
27 Can I change the number of users and storage allocated to my community?
Yes, simply by upgrading your Socially Subcription plan in your User dashboard, you can change the limit of Users and Storage for your community.
28 Is there a way to view and manage posts, comments, and activities within my community?Absolutely. The Admin Panel typically offers a centralized location to view and manage all community activities. Navigate to sections like "Posts," "Comments," or "Activities" within the Admin Panel. Here, you can monitor user interactions, review content, and take necessary actions, such as moderating or removing posts.
29 What moderation tools are available to maintain a positive community environment?
Socially provides a range of moderation tools accessible through the Admin Panel. Community creators can oversee posts, comments, and member activities. Common moderation actions include banning pages or users, deleting inappropriate content, and addressing reported items. These tools empower creators to maintain a positive and respectful community environment.
30 How do I ban pages, groups, or users if needed?
In the Admin Panel, seach for moderation or user management section. Here, you can typically find options to ban pages, groups, or individual users. Select the specific entity you wish to take action against and follow the prompts to initiate the ban. Banning helps maintain community standards and ensures a safe environment for members. We keep moving our features in order to enhance user experience. This blog may not be up to date. In case you face any issue, feel free to reach out to our customer support.
31 Can I delete data or content within my community?
Yes, as the community creator, you generally have the authority to delete data or content within your community. Access the Admin Panel and find the relevant section. Here, you can selectively delete posts, comments, or other community content. Exercise caution to preserve valuable content while removing anything that violates community guidelines.
32 Are there any reporting features to handle inappropriate content or behaviour?
Yes, reporting features are often available to community members and creators. Users can report inappropriate content by using designated reporting tools within the community. Community creators can access the Admin Panel's reporting section to review reported items, take appropriate actions, and ensure community guidelines are enforced.
33How often should I check the Reports section for community issues?
Regularly checking the Reports section is advisable to address community issues promptly. Depending on the community's activity level, consider setting a routine for reviewing reported items. Timely attention to reports helps maintain a healthy and respectful community environment.
34 What security measures are in place to protect my community and user data?
Socially prioritizes the security of communities and user data. This includes implementing HTTPS for secure connections and encryption protocols to safeguard sensitive information. Additionally, data is often stored on secure servers, ensuring the confidentiality and integrity of user data.
35 How is real money converted into digital money within the community?
Real money is typically converted into digital currency within the community using a wallet system. Users can fund their wallets with real money, and the platform converts it into a digital currency that facilitates transactions within the community. This digital currency system streamlines financial transactions while maintaining security and transparency.
36 What rules are in place for users managing virtual credits transactions within the community?
When managing virtual credit transactions within the community, users typically need to adhere to certain rules. These may include setting transaction limits, abiding by community guidelines for financial interactions, and ensuring compliance with any applicable laws.For now, transactions between members are not allowed, you can top up credits to buy subscription or AI credits.
37 How is financial transaction security ensured within the community?
Financial transaction security is a priority for Socially. The platform commonly employs secure payment gateways, such as Stripe, which use industry-standard encryption protocols. This ensures that financial transactions are conducted over secure channels, protecting user data and financial information from unauthorized access or interception.
38 Can I charge a commission on transactions within the marketplace?
Yes, Socially often allows community creators to charge a commission on transactions that occur within the marketplace. The platform typically provides options within the Admin Panel to set commission rates. Community creators can determine the percentage or flat fee charged on transactions, adding a monetization element to the community.
39 What happens if my community exceeds the storage limit during the trial period?
If your community exceeds the storage limit during the trial period, the platform may restrict additional uploads until the storage is upgraded. Community creators will receive notifications about exceeding storage limits and will need to adjust their plan to accommodate the increased storage needs. This ensures fair usage and allows creators to choose a plan that aligns with their community's growth.
40 Is there a backup and recovery mechanism for safeguarding user data?
Socially typically implements backup and recovery mechanisms to safeguard user data. Regular backups are performed, ensuring that data can be recovered in the event of unexpected issues, data loss, or system failures. This proactive approach enhances data integrity and provides assurance to community creators and members. We are hosted on AWS(Paris-EU West) region.
41 How can I upgrade my community plan if my community grows beyond the current limit?
To upgrade your community plan as it grows, access the "Plans" or "Subscription" section, usually available in the User Dashboard - dashboard.socially.so. Here, you can review your current plan, assess your community's needs, and select a plan with higher user limits and additional features. Upgrading ensures that your community can accommodate its growing membership and evolving requirements.
42 What steps should I take if I forget my login credentials?
If you forget your login credentials, Socially typically provides a password recovery or reset option on the login page. Click on the "Forgot Password" link and follow the prompts. You'll receive instructions, often via email, to reset your password and regain access to your account. Ensure the email address associated with your account is accessible for the recovery process.
43 How is user feedback collected and used for platform improvements?
44 Can I suggest new features or improvements for the Socially platform?
Absolutely! Socially encourages users to suggest new features or improvements. This can often be done through the support desk, community forums, or dedicated feedback channels. The platform may also leverage external tools like Canny.io to manage feature requests and gather input from the user community, ensuring that user needs and preferences are considered in the development process.
You can also visit - socially.canny.io to have a look at what's cooking and suggest features that might help you and your community.
45 How do I access the support desk for assistance?
Accessing the support desk for assistance is usually straightforward. Look for a "Support" or "Help" section within the Socially platform or website. Click here to visit support desk.
Click on the relevant link, and you'll likely find options to submit support tickets, browse FAQs, or access documentation.
The support desk is a valuable resource for resolving issues, seeking guidance, and getting assistance from the Socially support team.
46 Is there a specific process for suggesting new features or improvements?
Yes, Socially often provides a structured process for suggesting new features or improvements. Users can submit their ideas through designated channels, such as a feature request form on the platform's website, community forums, or via the support desk. Following the specified process ensures that user suggestions are collected and considered by the product team.
You can visit - socially.canny.io to have a look at what's cooking and suggest features that might help you and your community.
47 What kind of updates and features can I expect in the next major release?
Major updates and features are typically communicated to users in advance. Socially may send out newsletters, emails, or notifications within the platform to inform users about upcoming releases. The platform may also maintain a release notes section where users can review the details of new features, improvements, and enhancements introduced in each major release.
48 How do I change my community's look and feel using the three website modes?
To change your community's look and feel using the three website modes, access the Admin Panel and navigate to the General section > Modes. Here, you can choose from the available website modes that alter the visual appearance of your community. Experiment with the different modes to find the one that best suits your community's branding and style preferences.
49 Are there any success stories or notable use cases of communities on Socially?You can check out our Trust Pilot Reviews - https://uk.trustpilot.com/review/socially.lu We generally dont disclose our clients holding perpetual licenses. We will soon start disclosing our communities.
50 How can I stay informed about platform updates, new features, and announcements?
Staying informed about platform updates is crucial for maximizing your experience on Socially. The platform typically communicates updates through various channels, including email notifications and on the official website's news section. Ensure that your email preferences are configured to receive important updates, and periodically check the platform for announcements or news regarding new features and improvements.
51
52 How can I access and manage my existing community on Socially?T
To access and manage your existing community on Socially, log in to your admin account on your Community e.g: yourcomm.socially.so
Once logged in, navigate to the Admin Panel, typically accessible from the user dashboard or top navigation menu. In the Admin Panel, you'll find a range of tools and options for community management. Here, you can modify settings, customize the community's appearance, manage members, and oversee content.
Take advantage of features like analytics, moderation tools, and communication settings to ensure effective and efficient community management.
53 Is it possible to change the URL of my community after it's been created?
54 Are there additional features or updates available for existing communities?
Yes, Socially regularly introduces new features and updates to enhance the functionality of existing communities. Keep an eye on the platform's release notes, announcements, or newsletters. These sources will provide information about the latest features, improvements, and optimizations. Engaging with these updates ensures that your community can benefit from the latest tools and capabilities.
55 Can I create subgroups or specific sections within my community?
Absolutely. Socially typically supports the creation of subgroups or specific sections within your community. In the admin panel, explore the "Sections" or "Groups" feature. Here, you can establish subgroups based on topics, interests, or any other criteria you choose. This organizational structure enhances community navigation and allows members to engage in discussions specific to their interests.
56 How can I invite new members to join my established community?
Inviting new members to your established community is a straightforward process. Utilize the "Invite Members" feature in the profile settings of your user.
This feature often allows you to send invitations via email or generate shareable links. Additionally, consider promoting your community on other platforms, sharing it on social media, or embedding invitation links in relevant content. Encourage existing members to invite their connections as well to foster community growth.
Please make sure Invite friends is enabled first from the Admin Panel to be able to access this feature. You can enable/disable features from the Admin Panel > Features > Manage Features.
57 Is there a way to integrate third-party tools or plugins into my existing community?
You can integrate third party tools in socially. We provide a section called Custom Codes under Design in Admin Panel.
You can add codes to your Header, Footer of your website.
58 What analytics or insights are available to track community engagement and growth?
Socially provides robust analytics tools to track community engagement and growth. Access the analytics dashboard in the admin panel to view key metrics such as member activity, post reach, and community interactions.
For more detailed Analytics, you can setup Google Analytics by simply added the Analytics Code in your Admin Panel > Settings > Meta Information.
59 Can I schedule or automate certain posts or announcements within my community?
Yes, you can set up announcements in your community. Simply visit the Admin Panel > Other tools > Announcements.
60 How can I upgrade or downgrade my community plan based on changing needs?
To upgrade or downgrade your community plan, access the "Plans" section in the User Dashboard - mycommunity.socially.so
Here, you'll find details about your current plan and available options for modification. Choose the desired plan based on your community's evolving needs. Follow the prompts to complete the process, ensuring a seamless transition with access to the features and resources aligned with your community's requirements.
61 Are there any limitations on the number of administrators or moderators within a community?No, not at all. Socially provides you with full freedom to have unlimited number of Admins and Moderators for your community.
62
Can I transfer ownership of my community to another user?
63 How do I set up community events or scheduled activities?
To set up community events or scheduled activities, access the admin panel and navigate to the Features section > Manage Events. Here, you can create and manage events, specifying details such as date, time, and description. Utilize features that allow members to RSVP or indicate their participation. Promote events within the community and leverage automated notifications to ensure members are aware of upcoming activities.
64 What steps should I take if I encounter technical issues or downtime in my community?
Clear your browser cache and try accessing the community from a different browser. Review the community forums or discussion boards for insights from other users. Ensure your internet connection is stable and not causing connectivity problems. Verify if any recent changes or updates may have triggered the issue. If the problem persists, submit a support ticket with detailed information about the issue for a more personalized resolution. You can check the status here of our systems.
65 How can I encourage member engagement and participation in discussions?
Encouraging member engagement is crucial for a vibrant community. Employ the following strategies:
Create Engaging Content: Develop content that resonates with your community's interests. Pose Thoughtful Questions: Encourage discussions by posing open-ended and thought-provoking questions. Recognize Contributions: Acknowledge and appreciate members' contributions to foster a positive environment. Organize Contests or Challenges: Create interactive contests or challenges to stimulate participation. Facilitate Networking: Provide spaces for members to connect and network within the community.
66 Are there tools for bulk management of members or content within my community?
Yes, bulk management feature is given in the Posts, Groups, Users section in the Admin Panel. You can perform bulk actions using this feature.
67 How do I archive or delete old posts and content from my community?You can head over to the Admin Panel > Features > Manage Posts to perform actions.
Currently you can activate, deactivate and delete the posts from your community.
68 What security measures are in place to protect user data within my community?
Socially prioritizes user data security. Common security measures include:
Encryption: Utilizing HTTPS to encrypt data transmission for secure communication. Access Controls: Implementing role-based access controls to restrict unauthorized access. Data Backups: Regularly backing up data to ensure recovery in case of unforeseen issues. Compliance: Adhering to data protection regulations such as GDPR for user privacy.
69 Can I set up custom roles or permissions for different user groups in my community?
We provide 3 roles with defined permissions - User, Admin and Moderator. You can change User permissions by simply editing the Users in the Admin Panel.
As of now, you cannot create new roles and permissions on your own.
70 What steps should I take if I want to merge my community with another existing community?You can connect with our Development team by contacting support and we can help you set it up for you.
71 How do I troubleshoot issues related to user access or login problems?
Troubleshooting user access or login issues involves the following steps:
Check Status: Verify the platform's status for any reported issues affecting logins. Reset Passwords: Direct users to the "Forgot Password" option for password resets. Browser Compatibility: Ensure users are using compatible browsers and clear cache if needed. Account Verification: Confirm users have completed necessary account verification steps. Contact Support: Encourage users to reach out to customer support or use the support desk for personalized assistance.
72 How do I enable or disable specific features for my community members?
Enabling or disabling specific features for community members is typically done through the admin panel.
Explore the "Feature" section > Manage Features. Here, you can toggle individual features on or off based on your community's needs. Customizing feature access ensures that members have a tailored experience while aligning with the community's objectives.
73 How can I organize and categorize content within my community for better navigation?Organizing and categorizing content enhances community navigation. In the admin panel, navigate to the "Post Settings" section.
Create relevant categories or tags based on topics or themes. Encourage members to assign appropriate categories when posting. This structuring helps members find content of interest efficiently, fostering a well-organized and easily navigable community.
74 Can I import or export member data for community management purposes?At the moment you cannot export the User data for Community Management Purpose.
75 What options are available for handling inactive or dormant community members?Handling inactive or dormant members involves thoughtful strategies:
Reactivation Campaigns: Periodically run campaigns to re-engage dormant members with incentives or exclusive content. Automated Messages: Set up automated messages to check in on inactive members and encourage participation. Purge Inactive Accounts: Consider implementing a policy to remove accounts with extended inactivity, freeing up resources and maintaining an engaged user base. Surveys: Gather feedback from inactive members to understand reasons for inactivity and make improvements.
76 How can I solicit feedback from community members for future improvements?Soliciting feedback is crucial for continuous improvement. Use the following methods:
Surveys: Create surveys within the community or through external platforms to gather detailed feedback. Feedback Forms: Implement feedback forms accessible in the admin panel or community website. Town Hall Meetings: Host virtual town hall meetings or Q&A sessions to directly interact with members and collect real-time feedback. Community Forums: Dedicate sections for members to share suggestions, report issues, and discuss potential improvements. Regular Polls: Use polls to gauge member opinions on specific topics, features, or community initiatives.
77 Is there a limit on the number of posts or discussions within my existing community?Not at all. Socially allows you to post unlimited posts and discussions.However, there is a limit to the Storage. You can check it out on our official website - socially.so/
78 How can I set up community-wide polls or surveys to gather member opinions?Setting up community-wide polls or surveys involves the following steps:
Access Polling Tools: Navigate to the "Polls" in Create New Section on the Timeline itself. Create Poll/Survey: Use the provided tools to create a new poll or survey with clear questions and response options. Define Audience: Specify whether the poll is community-wide or targeted to specific groups. Promote the Poll: Share the poll through announcements, notifications, or dedicated discussion threads. Analyze Results: Once the poll concludes, analyze the results and use the insights to inform decision-making or community enhancements.
79 Are there templates or tools available for creating visually appealing posts within the community?
Yes, we have templated available to create visually appealing posts. You can add new templates yourself from the Admin Panel itself in Settings > Post Settings > Manage Coloured Posts.
80 How do I manage email notifications and preferences for my community members?
Managing email notifications and preferences is essential for member satisfaction.
In the admin panel, access the "Notification Settings" section under Settings > General Settings.
Here, members can customize their notification preferences, choosing the types of updates they wish to receive. Providing granular control ensures that members stay informed without feeling overwhelmed by excessive notifications.
81 How can I transfer content ownership or moderation responsibilities to other community members?
You can manage permissions from the admin panel. Simply head over to Users > All Users > Edit.
You can choose between Users, Admin and Moderator as a role in Socially.
82 How do I handle disputes or conflicts between community members?
Handling disputes or conflicts involves a diplomatic approach:
Establish Community Guidelines: Clearly outline community guidelines to set expectations for member behavior. Private Resolution: Encourage involved parties to resolve issues privately through direct communication. Moderation Intervention: If needed, moderators can mediate disputes and enforce community guidelines. Report System: Implement a reporting system where members can flag inappropriate content or behavior. Community Discussions: Facilitate open discussions to address concerns and gather community input on potential resolutions.
83 What resources or support channels are available for advanced community customization or development?
In case you would like to develop customised solutions on the platform, you will need to contact our support.
We provide Add-on services including Developers on demand and much more to facilitate your ideas into reality.
84 How do I add my own SMTP Credentials?You can add your own SMTP credentials from the Admin Panel. Head over to Admin Panel > Settings > SMTP Configuration.
85 How do I change Email Sender in my community?
Email Sender can be updated by changing you SMTP Credentials.
You can add your own SMTP credentials from the Admin Panel. Head over to Admin Panel > Settings > SMTP Configuration.
86 How I update my PayPal keys?PayPal or any other Payment gateway can be cofigured from the Admin Panel itself.
Head over to Admin Panel in your community. Now look for Payment Configuration > General
Here you can find all our integrated Payment Gateways. All you need to do is create your own Business account on the same Payment Gateway. eg - Open your PayPal Business account. Navigate to find your API keys. Copy and Paste those keys in your Socially Admin Panel > Payment Configuration.
And you're all set.
87 My PayPal is not working PayPal or any other Payment gateway can be cofigured from the Admin Panel itself.
Head over to Admin Panel in your community. Now look for Payment Configuration > General
Here you can find all our integrated Payment Gateways. All you need to do is create your own Business account on the same Payment Gateway. eg - Open your PayPal Business account. Navigate to find your API keys. Copy and Paste those keys in your Socially Admin Panel > Payment Configuration.
And you're all set.
Last updated
